FAQs

Are the citrus fruits of Naranjas al Día all natural?

 

Yes, Naranjas al Día produces all the fruit it sales so it controls the entire production and distribution process for oranges, tangerines, lemons and grapefruit.

 

Are they fresh products?

 

All the fruits are harvested the same morning the order is prepared. From the first hour until approximately 12-13 hours, we dedicate ourselves to picking the fruit and then preparing the different boxes.

 

What is the minimum order?

 

The smallest box is 5 kg.

 

What is the maximum order?

 

At Naranjas al Día we don't have limits. You can order as many boxes as you need. If the order is lofty you can contact us to see what is the best service we can offer you.

 

What are the payment options?

 

You can pay with all the facilities to make the safest payment without any additional charge. When you place the order, you can choose between paypal, VISA or Mastercard, cash on delivery or transfer (the order will not be sent until the transfer is made).

 

Do prices include taxes and shipping costs?

 

Yes, prices already include 4% IVA (VAT) plus shipping costs within the Iberian peninsula. There may be surcharges for deliveries to the Balearic Islands and other European countries.

 

How do I know when my order has left?

 

At Naranjas al Día we keep you informed at all times of the status of your order. You will receive a confirmation e-mail once you have placed your order and when we send it, you will also receive a delivery notification.

 

Can I request that my order be delivered at a certain time?

Delivery cannot be scheduled as it depends on the route of the messenger and the amount of work he has. However, we can provide you with the necessary instructions so that the messenger will do his best to carry them out.

 

What happens if I am not at home when the courier arrives?

The courier is obliged to phone you from the door of your home to try to arrange a new delivery on the same day or the next day. If communication is not possible, they will leave you a passing note and will try again the next working day.

 

How do I order?

 

You can place your order on the same website, by email (info@naranjasaldia.es) or by phone: 900333330

 

For how long are the different kinds of fruits available?

 

It depends on the type of fruit. At Naranjas al Día we work to have the largest number of types of fruit and also offer fresh fruit as long as possible. That's why we have oranges from November to June; tangerines from October to February; lemons from October to June and grapefruit from January to June.